KARESHIHOMES Return and Refund Policy

Effective Date: March 14, 2025

At KARESHIHOMES, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a simple return and refund process to ensure your shopping experience is hassle-free.

1. Return Policy

  • Eligibility for Returns: Returns are accepted within 30 days of purchase. To be eligible for a return, the item must be unused, undamaged, and in its original packaging with all accessories included.

  • Non-Returnable Items: Opened or used items, as well as products damaged due to misuse, are not eligible for return unless the product is defective or damaged upon arrival.

2. How to Initiate a Return
To initiate a return, please contact our customer service team via:

  • Email: info@kareshihomes.xyz

  • Phone: 404-231-4445
    Please provide your order number, product details, and the reason for the return. Our team will assist you with the return process and issue a return shipping label if applicable.

3. Return Shipping

  • Domestic Returns: Customers are responsible for return shipping fees unless the product is defective or damaged during delivery. We recommend using a trackable shipping service for returns to ensure the product arrives safely.

  • International Returns: International customers are responsible for return shipping costs and any customs charges. Please make sure the item is securely packed to avoid damage during return shipping.

4. Refund Policy

  • Once we receive and inspect the returned product, we will process a refund to your original payment method.

  • Refunds typically take 7-10 business days to reflect in your account, depending on your payment provider.

  • Shipping Fees: Shipping fees are non-refundable unless the return is due to an error or defective product on our part.

5. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately within 7 days of receiving the item. We will provide a full refund or send a replacement at no additional cost to you. We will also cover the return shipping fees for defective or damaged items.

6. Exchanges
Currently, KARESHIHOMES does not offer direct exchanges. If you need a different model or color, please return the item for a refund and place a new order for the desired product.

7. Order Cancellations
Orders can be canceled if they have not been processed or shipped. Once the order has been shipped, it will be subject to our Return and Refund Policy. Please contact us as soon as possible if you wish to cancel your order.

For further assistance or questions regarding returns and refunds, please contact us:
✉️ Email: info@kareshihomes.xyz
📞 Phone: 404-231-4445
🌐 Website: https://kareshihomes.xyz

Thank you for shopping with KARESHIHOMES! We are committed to ensuring your satisfaction and providing a smooth return and refund process.